CUSTOMER SERVICE

  • Job Reference: 00000097-1
  • Date Posted: 15 April 2021
  • Recruiter: Dayton Reliable Air Filter
  • Website: https://www.reliablefilter.com/
  • Location: Moraine, Ohio
  • Salary: On Application
  • Bonus/Benefits: PAY 50% MEDICAL, 125 PLAN - 401(k) MATCH
  • Sector: Manufacturing Operations
  • Job Type: Permanent

Job Description

Dayton Reliable Air Filter is a locally owned business that has served the Dayton area for 50 years,

DUTIES AND RESPONSIBILITIES

  • Answering the phone
  • Entering orders into our system
  • Learning our products and becoming knowledgeable about them
  • Quoting our customers product and pricing on our system
  • Waiting on walk-in customers
  • Taking payments for walk-in customers using our credit card processing system
  • Corresponding with customers on delivery dates
  • Entering tech service notes into customer master files
  • Professionally handle customer service issues by answering emails or calls regarding products, billing issues, service questions, and general customer concerns
  • Work on short term projects for assigned salesman

MATH ABILITY

  • Calculating square inches
  • Figuring our product cost and marking it up to sell
  • Reading a tape measure

REASONING ABILITY

  • This position requires problem solving and decision making skills, and the ability to be flexible to adapt to different customer situations

COMPUTER SKILLS

  • Good computer skills are required.  Must be proficient with the use of the internet and be able to utilize computerized business tools such as email, Outlook, and our custom software.  Must be proficient in Work, Excel, PowerPoint, and other Microsoft office applications.

QUALIFICATION GUIDELINES

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above and below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION/EXPERIENCE

  • High School diploma or equivalent
  • 1-2 years similar office experience
  • Ability to work well in a team environment
  • Excellent verbal and written skills